The Custom Hand Tufted Rug
The Custom Hand Tufted Rug
£79.99 GBP
Sale price
£79.99 GBP
Regular price
The Custom Machine Tufted Rug
The Custom Machine Tufted Rug
£50.00 GBP
Sale price
£50.00 GBP
Regular price
Slideshow
From the camera roll to the living room
You don't need to be a professional photographer to get a museum-worthy rug. Our in-house design team takes your everyday smartphone snaps and expertly translates them into stunning, tuft-ready vector art. We handle the complex design work and color-matching so you can focus on the fun part: seeing your pet's exact personality brought to life in yarn.
Frequently asked questions
What is the return policy?
We hope you love your order as much as we loved making it! Each of our pieces is completely handcrafted and made just for you.
We offer unlimited revisions on all portraits to ensure you are satisfied with the likeness of your digitial portrait. Because of this, we’re unable to offer returns or exchanges on custom items that you have approved via our proofing portal. Every product is unique to the customer who ordered it.
If something isn’t quite right with your order, please contact us as soon as possible so we can help. You can reach us by email at hello@plushpet.co.uk (please include your order number). Any issues must be reported within 14 days of your order arriving.
Colour and Design Satisfaction
All our embroidery pieces are created by our UK-based team in our studio using carefully selected thread colours and materials. Please note that colours can vary slightly from photos or digital previews due to lighting, screen differences, and the natural texture of threads.
Because each design is individually handcrafted, we’re unable to offer remakes or refunds for differences in colour tone or personal preference. We do our very best to capture your pet’s personality and likeness, but part of the charm of handmade work is that every piece is unique.
Issues with your order?
In the unlikely event there is an issue with your order - Please inspect your order upon arrival and contact us immediately if your item is damaged or if you’ve received the wrong product. We’ll assess the issue and make it right as quickly as possible.
How long is delivery?
Due to these being hand made and custom products - please allow up to 3-4 weeks for your rug. It's worth the wait.
How much does shipping cost?
Shipping is free for UK orders!